Eligibility

➤ Items must be returned within 7 days from the date of delivery.

➤ The item must be unused, undamaged, and in its original packaging.

➤ Customized or personalized items may not be eligible for return unless there is a manufacturing defect or error on our part.

➤ Returns and exchanges are only accepted for products purchased directly from our company.

➤ Proof of purchase, such as the order confirmation or receipt, may be required.

Return Process

➤ Contact our customer support team at info@gullmohar.com to initiate a return.

➤ Provide your order number, the reason for the return, and any supporting details. (full unboxing video)

➤ Our team will guide you through the return process, including providing you with a return shipping address.

➤ Please ensure that the item is securely packaged to prevent damage during transit.

Timeframe

➤ Returns and exchanges must be initiated within a specified period, typically within 30 days from the date of delivery.

➤ Please contact our customer support team promptly to initiate the return or exchange process.

Return Shipping

➤ Customers are responsible for the cost of return shipping for international shipments, including any applicable customs fees or taxes.

➤ We recommend using a reliable and trackable shipping method to ensure safe and timely delivery of the returned items.

➤ We are not responsible for any lost or damaged items during the return shipping process.

Refunds and Exchanges

➤ Upon receiving the returned items and verifying their condition, we will process the refund or exchange.

➤ Refunds will typically be issued to the original payment method used during the purchase.

➤ Exchanges will be processed based on product availability. If the requested item is unavailable, we will offer alternatives or provide a refund.

Non-Returnable Items

➤ Certain products, such as personalized or customized items, may not be eligible for returns or exchanges unless they arrive damaged or defective.

Damaged or Defective Items

➤ In the case of receiving a damaged or defective product, please contact our customer support team immediately.

➤ We may require photographic evidence or additional information to assess the issue and determine the appropriate resolution, including replacement, refund, or repair