Order Problem

The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.
You can check your SMS for more details on when the courier service will try to deliver again.

Couriers make sure that the delivery is re-attempted the next working day if you can't collect your order the first time.

On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.

Cancellations & Refund

Visit My Orders to check the status of your replacement.
In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.

No, sellers will not be able to accept returns after the time period mentioned in the seller's Returns Policy.

You can raise a request to return your items with these simple steps:

  1. Log into your Flipkart account
  2. Go to My Orders
  3. Click on 'Return' against the item you wish to return or exchange
  4. Fill in the details and raise a return request

Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your Flipkart account.

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